Customer Service
- January 31st, 2006
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Or the lack there of …
So I go into my nearest O’Reilly auto parts store this evening to have (yet another) alternator warranty fulfilled. I swear to Christ … If I could get one that would last longer than 6 months I would dance a jig. They must have these things assembled for $0.05 each by people who can’t count past the number of fingers they have on their feet ….
Where was I?
Oh right … So I’m returning this piece of shit and know full well that the one that I get is just as big a crap shoot as the one I have, but I was told on the phone that they had 2 on the shelf, so I thought “Surely one of the two will be good, and it’s damn sure going to test good before I leave the store with another flaming paper weight.”
Oh, did I mention that I went through this little dance 6 days ago? Yeah, I did …
After having the counter dick tell me that he couldn’t just take my word for it (ok, fine, you don’t know me) and that he had to test it, I’m forced to stand there, helpless, as he searches in vain for the correct pig tail to hook the testing machine up to the DOA POS. After 5 minutes, I jokingly ask if he wants me to find it for him. Now this pissed me off … He just glares up at me and says “I think I can find it”, really shitty.
O… K…
Being as I enjoy being right, I reach my hand about three inches in front of his face and produce the correct connector. Now we’re in business… Or are we? Then I have to help him hook it up. Then, after all this, he has the gall to stand there and tell me that it’s a good alternator.
“Bullshit, spin it again.” I reply, and he does so. “Oh, well, holy shit look at that! It’s throwing about 6 volts. See this meter that says ‘volts’, and this little picture in the book that shows 12-14 being in the ‘good’ range? 6 is a good bit less than 12, wouldn’t you agree?”
Then it’s off to the shelf to get the replacement. If you think this part is going to go well, you’d be wrong.
He brings out the box with the correct part number on it, and from said box, produces what appears to be the alternator from a 10hp lawn tractor, and says to me (I shit you not)
“Oh, you’re going to have to change your pulley…”
“Uh, no, I’m going to have to change the whole fucking car for that to be right.”
At this point he begins a carful 90 second inspection of the two alternators that are about as similar as a basket ball is to a fuckin monkey, and determines that even though the number on the box matches the one on my alternator and not the one in the box, that it’s simply impossible that the wrong part is in this box and declares that my invoice from the previous return must be in error and that the number on the part that matches the invoice just isn’t correct and that I need a different one, which, naturally, has to be ordered and won’t be in until tomorrow.
At this point, my rage is replaced by the calm complacence of apathy for the situation and a thought pops into my noodle — “Wait! They have two in stock!”
“Say man, can you get the other one you have in stock?”
As he disappears to the shelf where the alternators are and then appears again in under 10 seconds, it’s not looking good. He looks at the screen of the terminal and then returns in vain to find the ever elusive “right thing”, ultimately giving up and declaring:
“It don’t matter anyway man … The part number you need is 15513 and the one on your invoice is a 15512, but the computer says you need a 15513.”
“Yeah, well, guess what? The computer says you have 2 15512′s on the shelf, doesn’t it? You know what? Forget it. Just order the ‘right’ part so I can go get something to eat…”
“Ok, sir, it’ll be here around 11:00 tomorrow morning.”
“Dandy …”
I know that the idiot doesn’t know me from Adam, but when a guy comes into a parts store carrying reciepts from 5, yes *5* previous returns of the exact same POS, you might give him just a little credit…
… End of Line …